Information that helps

Settling in

First steps for new arrivals in New England.

• Service NSWDriver licences, car registration and NSW government services.www.service.nsw.gov.au
• Services AustraliaMedicare, Centrelink and Child Support.www.servicesaustralia.gov.au
• Mosaic Multicultural ConnectionsSettlement, family and community services for new arrivals (formerly Northern Settlement Services).www.mosaicmc.org.au
• KENEWA new arrivals helpTell us you are new to the region and a member will get in touch.

Visas and official information

Rules change often: always check the official source.

• Department of Home AffairsVisas, citizenship and official immigration information.immi.homeaffairs.gov.au
• Registered migration agentsCheck that a migration agent is registered before you pay for advice.www.mara.gov.au
• TIS NationalFree interpreting, including Swahili, for many services.131 450 · www.tisnational.gov.au

Health and wellbeing

Help for body and mind, any time.

• healthdirectFree health advice from a registered nurse, 24 hours.1800 022 222 · www.healthdirect.gov.au
• NSW Mental Health LineMental health advice and referral, 24 hours.1800 011 511
• LifelineCrisis support, 24 hours.13 11 14 · www.lifeline.org.au
• Beyond BlueSupport for anxiety and depression.1300 22 4636 · www.beyondblue.org.au

Safety and respect

Everyone deserves to be safe at home and in the community.

• EmergencyPolice, fire or ambulance when someone is in danger.000
• 1800RESPECTConfidential support for domestic, family and sexual violence, and help understanding consent.1800 737 732 · www.1800respect.org.au
• Kids HelplineFor young people aged 5 to 25.1800 55 1800 · kidshelpline.com.au
• NSW Child Protection HelplineReport a child at risk of significant harm, 24 hours. You don't need proof.132 111
• Child safety at KENEWAHow we keep children safe at our activities, and how to raise a concern.Our child safety commitment

Study and work

Learning and working well in Australia.

• University of New EnglandArmidale-based university, with support for international students.www.une.edu.au
• TAFE NSWVocational courses and English classes across New England.www.tafensw.edu.au
• Fair Work OmbudsmanPay rates, rights at work and help with workplace problems.www.fairwork.gov.au

KENEWA shares these links to help you find your way. We don't give legal, migration, financial or medical advice; please check details with the official service. Suggest a resource.